FAQ
Frequently asked questions and answers
How can I order watches wholesale from LuxuryWatchDistribution.com?
You’ll first need to create an account on our website in a few easy steps. After that, you’ll get access to the wholesale shop to see our product range and prices.
Do you offer any other brands or models aside from the ones featured on the website?
All brands and models available are listed in the shop page – drop the SKU number in the Search Window to find them.
If you’re interested in any models not listed, send us the SKU number, and we will check for you.
In addition, make sure to check out “Authorized brands”,”Special Offers” and ”EU Stock” to explore other exclusive deals.
What is the minimum order value?
The minimum order value on the platform shop is a subtotal of €400. However, if you’re a new customer, your first trial orders can be of any value.
Conditions for special offers in spreadsheets may differ, so please check each file separately for any MOQs, etc.
Can I get a sample?
The minimum order value on the platform shop is a subtotal of €300. However, if you’re a new customer, your first trial orders can be of any value.
Conditions for special offers in spreadsheets may differ, so please check each file separately for any MOQs, etc.
Do you offer any discounts?
Yes! You can get a special discount depending on your subtotal cart amount on our platform shop:
- Orders from EUR 990 qualify for a 20% discount. Use the code 20off
- Orders from EUR 3 700 qualify for a 25% discount. Use the code 25off
- Orders from EUR 7 500 qualify for a 30% discount. Use the code 30off
- Orders from EUR 15 000 qualify for a 35% discount. Use the code 35off
In case your order value exceeds EUR 25 000, send us an email.
If you order in a different currency (USD or GBP), check the equivalent in EUR to find out which discount applies to your order.
Conditions for special offers in spreadsheets may differ, so please check each file separately for any discounts, etc.
What is your Return Policy?
The client has the right to return the goods for any reason within 14 days after the order has been received. The original shipping charges are non-refundable.
The item(s) must be unworn and in the same condition in which they were received. The items must be returned with all the original packaging, instructions, guarantee, and any extras unless agreed otherwise via email.
Please choose the return packaging that protects the merchandise so as not to incur any damage. We will not be responsible for products that are damaged in transit.
The value of the returned goods is refunded as store credit or via bank transfer. The refund is executed within 14 days after receiving the returned items.
How do I know if the items on your website are in stock?
Please note that there are substantial quantities of model variations and we process large orders daily. As a result, the stock is constantly changing and it’s impossible to track it online.
We will always notify you regarding any possible changes to your original order. Check our out-of-stock policy for more information.
What’s your procedure for out-of-stock models?
At the checkout of your order, you’re welcome to choose one of 3 options that suits you best:
- replacing out-of-stock items with other models from your order;
- replacing out-of-stock items with specific models that you write in the Notes;
- the value of the out-of-stock items is refunded as store credit applicable to your next order.
If any model is not available at the time of packing, you’ll get a notification in your email with either the replacement list or the refund coupon code.
Do you update the invoice when there are out-of-stock items?
We can update invoices upon request. If necessary, please contact us.
How do I make changes to an order I’ve already placed?
Please contact our team. We can update any order as long as they have not been shipped yet.
We’re dedicated to providing you with excellent service, but we’re obliged to charge a service fee after the third modification within an order*. For more details on this, please check our Terms of Service.
*Not applicable to changes related to out-of-stock items.
What currencies do you accept?
We accept payments in EUR, USD, and GBP currencies.
You’re free to use the Currency Switcher on the left side of the Product Search Window in the shop to select the one most suitable to you.
What payment method can I use?
The most used payment method is wire transfer and card payments. Please see more information here.
I want to pay by bank transfer. Where can I get the details?
Once you place the order, you’ll receive an email notification with our bank details. If you haven’t received it, please check your Spam folder.
As for any special invoices, we will send you all the details by email.
I want to pay with Bitcoin. Where can I buy Bitcoin?
To buy Bitcoin, you can visit: https://www.coinbase.com/buy-bitcoin
How will I know that my transfer of funds has been received?
As soon as your funds reach us, you’ll get a confirmation email from us.
How much does the shipping cost?
The shipping costs are automatically calculated at the shop checkout based on the delivery location, the number of items in the order, and their total weight and volume. The more you order, the lower the shipping cost per item.
For any special offers/items, the shipping cost will be manually calculated and sent to you.
What shipping methods do you use?
We mostly use UPS, DHL, and FedEx, but we can also dispatch your order with other carriers based on the location and order specifications. More information here.
How long does the delivery take?
It’s typically 10 to 15 business days after we receive your transfer of funds. Shipping time may be extended for remote locations or if special services or requests apply to the order.
Delivery with included customs clearance for some locations may take 3-4 weeks.
When will I receive a tracking number?
You’ll get the tracking number as soon as your order is dispatched. Depending on the order volume, processing can take 2 to 8 business days after the funds arrive.
Packaging time may be extended if special services or requests apply to your order.
Where are the items dispatched from?
Items can be shipped from various locations, based on your choice of offer. If you order on our website shop, the goods are shipped from a warehouse in Asia. We have special offers available from Europe. Flash sale deals may be available from other locations.
Can I receive the items from Europe?
Sure thing! We provide an all-inclusive European Freight Forwarding service which you’ll notice pop up at the checkout once you enter a delivery address in the EU/UK.
Also, you are welcome to check our Special European deals here: https://www.LuxuryWatchDistribution.com/eu-stock/
How does the European Freight Forwarding service work?
It’s an all-inclusive delivery and customs clearance service to the EU and UK. If applicable, you’ll notice it pop up at the checkout once you enter your delivery address.
With this service, we also handle all import procedures after which the goods are delivered to your final address. All hassle-free for you!
The delivery time depends on the country of destination, but the goods reach most places in 3 to 4 weeks time.
Do you offer drop-shipping?
Please know that you’re welcome to select a different delivery address on each of your orders. Only keep in mind that, as we specialize in wholesale, the minimum order subtotal value is €300 (prior discount).
We’re working towards a drop-shipping service in the future and will share the good news with you once possible! So, please subscribe to our newsletter for big company news.
Are you a legitimate company?
Yes! The LuxuryWatchDistribution.com platform is run by Watches Online LTD, reg. Nr. 12567345, a legitimate UK-based company with over ten years of experience in the industry. We act as an intermediary between the Client and the supplier of the items.
Are your items authentic? What packaging do they come in?
Yes! All items are authentic, brand new and come with the original packaging which is included in the price.
Do you provide a warranty?
Yes, we provide a 2-year warranty with our company on all items. For new (unworn) items, if any defect is discovered, we’ll replace it or its damaged parts, or refund the purchase amount in the form of store credit.
Once the item is sold to a third party, the client (you) becomes responsible for the warranty. Whenever there’s a warranty claim, our clients usually have their customers turn to them. You’re then welcome to contact us for assistance.
Replacement parts for used items can be provided upon request and we reserve the right to determine whether to provide them free of charge. Please send us pictures, videos, and a description of the issue – we will evaluate the situation and get back to you with solutions.
Kindly note that the warranty is void in case the damage has resulted from improper handling or lack of care by the customer.
Who are your clients?
Our clients range from start-ups and small entrepreneurs to large global retail stores that sell items online and offline. Take a look at what they have to say about us here.
How can I contact you?
If you’d like to reach out, just drop us an email at LuxuryWatchDistribution@gmail.com
For any technical questions contact our friendly IT support team at LuxuryWatchDistribution@gmail.com
We can arrange a meeting in person or a call via phone, WhatsApp, Google Meet upon request (In English only).
Last update: 16.04.2024
